Terms of service

Tapluxe – Terms & Conditions

Welcome to Tapluxe — where modern design meets everyday functionality. Our collection of faucets, tissue holders, and bathroom accessories is crafted to elevate your space with a refined, luxury feel.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Tapluxe customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Tapluxe website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: PTRA GT LIMITED
Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

Registration Number:  80061058

4. Our Offer

At Tapluxe, we are committed to:

  • Offering carefully curated faucets, tissue holders, and modern bathroom accessories
  • Providing accurate product descriptions and high-quality images
  • Displaying transparent pricing, including applicable taxes and shipping costs at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party payment providers

Tapluxe reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, uninstalled, and returned in original packaging in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Tapluxe reserves the right to correct pricing errors at any time
  • International customers are responsible for any applicable customs duties, taxes, or import fees

9. Product Quality & Warranty

Each Tapluxe product is quality-checked before dispatch.

Please note:

  • Product images are for reference; slight variations in finish, color, or texture may occur due to lighting or manufacturing differences
  • Minor variations are not considered defects

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Improper installation or misuse
  • Normal wear and tear (scratches, discoloration, mineral buildup)
  • Damage from hard water, chemicals, or lack of maintenance
  • Exposure to extreme temperatures or incorrect handling

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on destination
  • Customers will be notified of any delays or stock-related issues

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment methods

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days

Valid complaints may be resolved through replacement, repair, or refund depending on the situation.

13. Dispute Resolution

Tapluxe aims to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Tapluxe is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide greater protection.

16. Changes to Terms

Tapluxe reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and will take effect immediately upon posting.